We’re proud to announce that TAG Catering Equipment has been named a finalist in this year’s ceda Grand Prix Awards for Outstanding Customer Service, recognising our work with the Evolv Collection, formerly known as D&D London.
The ceda Grand Prix Awards are the highlight of the catering equipment industry calendar, part of the annual ceda Conference. The awards aim to recognise excellence and outstanding achievements in hospitality and foodservice projects across the entire industry.
The ‘Outstanding Customer Service’ award recognises where ceda members have gone above and beyond in order to fullfil and exceed customer expectations. This does not have to be a one-off but can represent a long-term established commercial relationship.
Entry Summary:
For over 15 years, TAG Catering Equipment has been the trusted partner for The Evolv Collection, supporting the smooth operation of over 22 prestigious restaurants and a hotel across London.
In 2024 alone, we’ve completed 10 major projects and responded to 212 service and breakdown calls, ensuring smooth and efficient operations.
- Of those 212 service jobs, 59% were emergency callouts to restore gas and electric equipment.
- Another 18% were for pre-planned servicing and gas testing.
- The remaining jobs involved refrigeration, combi oven, and warewashing repairs.
- Delivering a 78% first-time fix rate for the client.
In addition to day-to-day support, we led major refurbishments at eight key Evolv sites, including the ambitious dual kitchen upgrades at Skylon and German Gymnasium, completed in just 18 days.
By managing every stage in-house; from design and specification to installation and servicing, we delivered cost certainty, equipment consistency, and minimal disruption. Our deep understanding of Evolv’s operations allows us to maximise asset life, reuse equipment where possible, and provide end-to-end support that drives efficiency and uptime.
TAG is proud to be a strategic partner to The Evolv Collection, and we remain committed to delivering the highest standards of service, innovation, and reliability.
TAG’s reliable and efficient service is essential to our operations!
Their comprehensive support, from servicing and repairs to equipment installations, minimises disruptions at our restaurants and hotel.
In 2024, they not only met our demanding service requirements but also successfully managed the simultaneous refurbishments of Skylon and German Gymnasium. Their ability to deliver such large-scale projects within tight deadlines demonstrates their team’s expertise and meticulous planning.
The proactive approach of Tyron, Tom, and the service team have been highly beneficial.
Thank you to TAG!
