PLEASE NOTE: Our office will close at 3pm on Friday 25th November for our annual Christmas Party. For emergency breakdown callouts, please phone 01920 877007.

A dedicated team of engineers 7-days a week...from 5am

When it comes to the service, maintenance, breakdown and repair of your catering equipment we understand how important it is you get fast results; equipment that isn’t working causes downtime which eats into your profit!

So that we can offer you a quick and efficient response, we have invested in the latest service management technology. Our new cloud-based Field Service Management Software enables us to provide you with the most efficient and transparent service for all breakdown callouts, maintenance and projects.

The dedicated client portal gives you and your team all the access you need. You don’t have to wait until the next working day to log a callout or check the status of the job. It is there when you need it most. The client portal gives access to all Job, Asset, Invoicing, Customer and Site information from any laptop, phone or connected device.

Uniquely, our engineers are available from 5am (or 4am by arrangement), so we can be with you before your kitchen service starts, reducing the impact on your team. Our ultimate goal is to be flexible and be on-site at a time that suits you, not us.

Whether you have a contract with us or just need an emergency breakdown call out please call our Service Department on 01920 877007 or click here to enquire or find out about our planned preventative maintenance (PPM) service.

1000+ Parts
In Stock
89% First
Time Fix
Site Attendance
from 5am
Emergency call out response time

All major catering equipment manufacturers covered including...

Rational | Hoshizaki Gram | Meiko | Foster | Granuldisk | DeManincor | Lincat | Charvet | Carpigiani | Adande | Unox

Commercial Kitchen Maintenance & Servicing Contracts...Your Contract, Your Way

Our contracts are based on the below framework, however we know there is not a one-size-fits-all solution. That’s why we believe it should be Your Contract, Your Way. We can combine features of any framework to ensure it meets your operational and budgetary needs.

Therefore any TAG Maintenance Contract is a great choice to improve the efficiency of your equipment and reduce the down time caused by any potential equipment failure.  Whatever maintenance contract you choose should help to give complete reassurance that your commercial kitchen will run smoothly, whether you’re an independent owner-operator restaurant or a group of hotels or casual dining chain.

We can offer professionally-serviced equipment with guaranteed reduction in breakdowns and down-time plus full certification on all gas and electrical equipment in line with current regulations. Ensure potential problems are identified and corrected before expensive repairs are necessary. You can benefit from increased cost efficiency with equipment that runs optimally that will inturn save energy and have increased equipment life.

We have a number of Maintenance Contract frameworks; the main benefits are listed in the table below. However, if you have special requirements we can tailor the Maintenance Contract. Your Contract, Your Way.

Light

For reassurance:

  • 24-hour attendance
  • Periodic inspections
  • Safety check & report

Maintain

For owner-operators:

  • 24-hour attendance
  • Annual servicing
  • Discounted parts
  • Special labour rates
  • Asset marking
  • Account Manager
  • Regular inspections

Comprehensive

For hotels & chains:

  • 24-hour attendance
  • Annual servicing
  • Discounted parts
  • Call out included
  • Labour included
  • Asset marking
  • Asset drawing(s)
  • Account Manager
  • Regular inspections

Our Catering Equipment Engineers & Response Times

Uniquely, our engineers are available as standard from 5am, or from 4am by appointment, to ensure we can complete your commercial kitchen maintenance and repairs before your service starts. We aim to be on-site within 24-hours of logging your callout, and often within 2 – 6 hours depending on our engineers’ location and availability.

Our engineers are trained to our own and industry standards, regularly attending manufacturers’ training courses to ensure they keep up-to-date with the latest products and repair procedures. This is in addition to our own in-house certified training.

TAG’s engineers are employed directly by us, are fully conversant with current health and safety regulations and are CSCS qualified. They are multi-skilled, allowing them to carry out more than one breakdown callout at a time, meaning less engineers on site, causing less disruption to the kitchen operation; saving time, callout charges and return calls.

We have specialist engineers that cover all types of commercial catering equipment including: Warewashing, Gas Equipment, Bratt Pans, Induction, Microwaves, Vac Pac Machines, Combination Ovens, Refrigeration, Air-Conditioning and more.

Commercial Kitchen Repair Customer Portal

The customer management system marks a new era for TAG Catering Equipment. For the first time, our system will be completely cloud-based giving greater flexibility for our teams, as well as combining our field service management and projects departments into one unified system.

The system will enable us to provide you with the most efficient and transparent service for all breakdown callouts, maintenance agreements and project works. As a fully-integrated, cloud-based system, our back office, engineer tablets and client portal is the same system, giving you access to live information 24/7.

Click here to find out more or get in touch and our dedicated implementation team will get back to you as soon as possible.

Our Customer Management System
Commercial Kitchen Maintenance Engineer Van

Catering Equipment Spare Parts

With years of experience servicing a whole range of equipment for customers across the varied sectors in foodservice, we have the right stock in the field, on engineer’s vans and in our warehouse to guarantee exceptional first fix rates.

We have invested in the latest smart locker system which means we can arrange the overnight delivery of parts to Central London, ready for our engineers to collect, help us to maintain our 89% first-time fix rate.

We also have strong links with Europe and can source parts direct from manufacturers, instead of going through third party suppliers. This is particularly invaluable when parts need to be sourced for non-standard equipment that may be old, custom-made or unbadged.

An extensive supply chain for fabrication and bespoke items means that we are well equipped to service and replace all catering equipment parts within the commercial kitchen environment.

Book An Engineer

Complete the below form to register your breakdown or service requirement. For EMERGENCY callouts please call 01920 877007 for immediate assistance.

    Appliance Type

    RefrigerationGas EquipmentElectric EquipmentWarewashingSmall ApplianceOther