Access to the information you need 24/7...
Our cloud-based Field Service Management Software enables us to provide you with the most efficient and transparent service for all breakdown callouts, maintenance, and projects. The system is fully integrated; so our back-office, engineer tablets and client portal are the same system, giving you access to live information 24/7.
The dedicated client portal gives you and your team all the access you need. You don’t have to wait until the next working day to log a callout or check the status of the job. It is there when you need it most.
The client portal gives access to all Job, Asset, Invoicing, Customer and Site information from any laptop, phone or connected device.
- Unique Customer Logins
- Online Callout & Quote Requests
- Full Callout & Job Tracking
- Total Asset, Order & Invoice Management
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Our customer portal gives you direct access to all Pending, Progress, Completed, Invoiced, and even Archived jobs, with live and up to date information so you can always see accurate information.
You can log callout jobs via the portal and see any work that has previously been carried out or any outstanding advisory parts for full transparency on the asset.
Booking through the portal will automatically raise a job to enable the repair to be resolved as quickly and efficiently as possible. This is all backed up with our office Service Desk for in-person telephone calls and assistance.
- Submit Job Requests
- Jobs by Status
- Print Job Details
- Full Job Management & PPM Reporting
All our assets are marked on-site, and you can easily request a job against each via the portal or telephone, meaning you can book a call 24/7 and track its progress.
The customer portal then gives you direct access to your full asset list and asset servicing history. You can easily see when it was last serviced, showing if it passed or failed with a condition report and associated notes.
You can also produce reports on spend on the equipment which allows for full asset management to see what equipment is working efficiently and when you can expect to need replacements, ahead of costly repairs. This helps simplify your yearly budgeting and capex rather than being reactive and dealing with unexpected costs.
If you are in charge of multiple locations, your assets are listed under each site. You can even see any transfer history if we move an asset from site to site.
- Fully Asset History & reporting
- Log Callouts
- Pass/fail & Servicing Notes
- Asset Transfer History