Service Desk

When it comes to the service and repair of your equipment we understand how important it is you get fast results; equipment that isn’t working causes downtime which can be costly! When you contact our Service Desk the process from placing the call, to repair completion, has been designed to be as simple as possible and fast! We know how important it is to speak to real people at the end of the phone.   Call us for advice, technical assistance and the status of your call.

We use the latest service management technology so our service desk team keep you updated at every stage of your call.

We’ve made it simple:

  • Varied methods to log your call, use the method that suits you best
  • Accurate call logging, asset, model, location all taken right at the start of the process
  • Call back with appointment times, early mornings before your kitchen is busy
  • Communication on progress at every stage
  • Rapid turnaround of estimates / pricing
  • Vast database of spares and technical data to increase fix rate
  • Unique history on every appliance we repair for you
  • Vans stocked with extensive parts to avoid unnecessary returns
  • Full audit trails of call, parts, estimates, invoicing and customer purchase order numbers; all for your convenience.

If you need to arrange Planned Preventative Maintenance our Service Desk will be pleased to assist you.
We look forward to your call…….

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