When it comes to the service and repair of your non-working equipment we understand how important it is you get fast results

Non-working equipment causes costly downtime! When you contact our Service Desk the whole process, from you placing the call, to us carrying out the repair, is straightforward, clear and fast. We know how important it is to be able to speak to real people at the end of the phone that you can ask for advice, technical assistance and the status of your call; our service desk team do all this, with some help from the latest service management technology!

We’ve made it simple:

  • Varied methods to log your call, use the method that suites you best
  • Accurate call logging, asset, model, location all taken right at the start of the process
  • Call back with appointment times, early mornings available before your kitchen is busy
  • Communication on progress at every stage
  • Rapid turnaround of estimates/pricing (particularly important for the larger organization)
  • Vast databases of spares and technical data to increase fix rate
  • Unique history on every appliance we repair for you
  • Vans stocked with extensive parts to avoid unnecessary returns
  • Full audit trails of call, parts, estimates invoicing and customer purchase order numbers for your convenience.

If you need to arrange Planned Preventative Maintenance the Service Desk will help you with this too. We look forward to your call…….